Shipping policy
🚀 4–5 Working Days Air Express · Guangzhou → Singapore Direct
DJ Cargo Premium Air Express — dedicated air freight, not slow-mail dropshipping.
DJ Cargo Premium Air Express — dedicated air freight, not slow-mail dropshipping.
Summary
- Orders dispatch from our Guangzhou logistics centre within 24 hours of payment confirmation.
- Shipped via DJ Cargo Premium Air Express directly to Singapore — 4–5 working days doorstep delivery to HDB / Condo / Landed.
- FREE Air Express shipping on orders SGD 39 and above.
- Flat rate SGD 4.90 on orders below SGD 39.
- FREE Air Express + free Bundle gift box on the HDB Cat Parent Bundle (SGD 99.90).
- All prices in SGD. Full live tracking provided at dispatch.
- Lost-package investigation begins after 14 days; free reshipment after 21 days.
🇸🇬 Door-to-Door Singapore Courier Delivery
Once your FurEase™ package clears Singapore customs, final doorstep delivery is fully managed by leading local courier networks (SingPost / Ninja Van) with real-time SMS tracking and delivery notifications. You will receive a local tracking number to monitor the final leg directly.
Once your FurEase™ package clears Singapore customs, final doorstep delivery is fully managed by leading local courier networks (SingPost / Ninja Van) with real-time SMS tracking and delivery notifications. You will receive a local tracking number to monitor the final leg directly.
📞 Shipping questions? Contact our Singapore Support team:
WhatsApp: +65 3125 7646 (Mon–Sun 9 AM–10 PM SGT) | Email: support@fureaseth.com
Asia-Pacific Headquarters — Hong Kong Global Star E-Commerce Limited (香港環球星選電子商務有限公司)
Unit 1111, 11/F, Hollywood Plaza, 610 Nathan Road, Mong Kok, Hong Kong SAR | Corporate Hotline: +852 5975 4821